Delivery Policy - Shipping Delivery Processing Refunds Support
This Delivery Policy have been carefully compiled by Shopperwear.com in order to create a healthy and fruitful environment for a wonderful smooth business on both ends. We expect our customers to read this delivery policy to get the correct estimate of the overall delivery time, shipment methods, returns, refunds and other important transaction policies applicable to you on making a purchase on Shopperwear.com. We strongly comply to the rules and regulations stated below, hence we take complete responsibility of packages delivered by our sellers to our loyal customers.
Shipping And Processing
We believe in faster and cheaper shipping rates and hence we provide our customers with free shipment on all orders with one of the world's fastest global shipment method through ePacket Services. We take a minimum of 12 days and a maximum of 60 days to complete our shipping process depending on the location of the receiver. Currently we offer all our customers with free shipping on all purchases from our store. We provide customers with Tracking ID for getting a correct estimate of their current order status. Our sellers require at least 2-8 days for processing, packaging, customizing and finalizing your order before shipping it to your address. We take full responsibility of the provided time frame for delivering your package to your destination address. We comply to our rules and regulations which states that, if the package is not delivered in the given time limit, we are responsible for that error, which in such cases, we provide a complete refund within 12 days, after the expiry of the delivery time. Orders cannot be canceled during the shipment process.
Delivery Time
We take a minimum of 12 days and a maximum of 72 days to complete our shipping and delivery process to the given destination address depending on the location of the receiver. We try our best to deliver your order as fast as possible using world class delivery methods like EMS China Logistics Services, DHL, USPS and Bluedart with very fast ePacket Services, but sometimes custom clearance in both origin and destination countries take a bit longer to complete, hence depending on your country's rules and regulation, we have provided the maximum time limit of 72 days. We don't cover refunds and returns of packages or cancellation of order during the shipment process, although you have the full privilege to cancel your order and apply for a complete refund or replacement of the item received if in case the item is found to be faulty, damaged or not as described as shown on our web platform.
Refunds
We comply to our rules and regulations which states that, under any condition, if the package that you have ordered is not delivered within 72 days time limit or the item received is damaged or the item received is not as described as shown on our website Shopperwear.com, we are completely responsible for that error, under which we provide you with a complete refund, which should be applied within 7 days after receiving your package. Under any condition of refunds on damaged products or not as described products, the buyer is responsible for the total cost involved in return shipment back to our seller's address, we also expect our buyers to provide us with the Tracking ID during return shipment. After we receive the confirmation of package received by our sellers, we will instantly refund your total purchase amount into your Paypal account. We recommend our customers to contact our support team through phone calls or emails during the delivery process or after the package is received. We want our customers to be completely satisfied, so that we could build a strong relationship of trust and faith.
Support System
We provide a friendly environment as far as support system is concerned. We focus on complete customer satisfaction so that our customers visit Shopperwear.com time and time again. We provide you with Tracking ID, so that you can check the status of your order any time, either on Shopperwear.com of any other tracking systems. We provide email and phone support 24/7 and 365 days a year, so that your queries never remain unanswered. We have quick responsive support staffs and very friendly in nature, so feel free and comfortable to contact us with your questions.
